Our Terms & Conditions are standard to the Event Industry, so you won't find any surprises.
Basis of Contract
You should make sure you read fully, any contract to be aware of its terms and cancellations policies. Unfortunately, unforeseen circumstances happen, and so we put our Terms & Conditions on our website so that our client can refer to them easily, and so that our prospective clients can see how we operate.
Our products are prepared, supplied and delivered directly to the recipient (s) representative by our staff or representatives.
Complaints, Refunds & Returns
By placing an order with us you agree to purchase. or hire the products contained in your order and agree to be bound by these terms and conditions. The contract of sale is formed when you make a payment either in full or in part, towards the order placed and the items listed in that order, of which you will receive a copy of by email or in person, prior to payment. The contract of sale is concluded between you and us.
We make every effort to ensure that the availability & price information on our web site is accurate and up to date, but there may be occasions when products advertised are not available or at the given prices.
Where your chosen product is unavailable a substitute of equal or greater value may be substituted, with notice.
If, for any reason, you wish to change or cancel your order you can do so by contacting us on any of our office telephone numbers or email address. We accept cancellations in full 3 months prior to the event date. After which time, a cost may be incurred due to orders being placed with our suppliers, whereby we are unable to recoup the cost of the order. Within one month prior to an event, we may require full payment as we may be unable to re-book an event on that date, or cancel a product order.
We are fully committed to ensuring that you receive the best possible service both in relation to the quality of products you receive and the delivery, installation and removal after the event.
If you are not satisfied with the service that you have received, please let us know and your complaint will be investigated. Our complaint handling process is available by email either through our Contact page or to our email address: roxnwrappedupgmail.com.
Our opening hours are:
Mon - Fri 10.00am - 6pm
Sat - for events only unless an emergency
Sun - for events only unless an emergency
Bank Holidays - for events only unless an emergency
We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days. At our busiest times of year (around May - September and Christmas) this may take slightly longer.
Complaints which are not made within 7 working days of the date of delivery may not be able to be processed.
List of Requirements to Ensure products remain fresh
To ensure your order lasts as long as possible, we require that you ensure that the following conditions are adhered to. If some of the conditions are impossible due to weather or other circumstances, we cannot be held responsible for fresh products that perish:
Safe in the event of: (i) death or personal injury caused by our negligence, or that of a Rox N Wrapped Up employee, agent or contractors; (ii) fraud; (iii) any liability we may have under UK product liability legislation; and (iv) any other liability which cannot legally be excluded, our liability to you in respect of any order you place is limited to the value of the order including any VAT and delivery charges.
Events beyond Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause which is beyond our reasonable control. Such causes would include (but are not limited to) extreme weather conditions, fire or flood and industrial action.
Policies and Terms & Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. The terms and conditions applicable to any order will be those in force at the time when the order was placed. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.